Refund policy

We want every bottle of Symply Syrups to arrive perfect and taste great. If something isn't right with your order, we'll make it right.

Damaged, leaking or wrong items

If your order arrives damaged or leaking, or you receive the wrong flavour, email us at info@symplysyrups.com within 7 days of delivery. Include your order number and a photo of the problem. We'll send a free replacement or give you a full refund, whichever you prefer. You don't need to send anything back.

Returns

Because our syrups are food products, we can't accept returns of bottles that have been opened, for food safety reasons.

Unopened, sealed bottles can be returned within 30 days of delivery. To start a return, email info@symplysyrups.com with your order number and the items you'd like to return, and we'll send you instructions. Please don't send items back without contacting us first, as we can't accept returns we weren't expecting.

Return shipping is paid by the customer, unless the return is because of our mistake. Original shipping charges are not refunded.

Items we can't return

Opened bottles
Gift cards
Sale or discounted items

Exchanges

Want a different flavour? The quickest way is to return your unopened bottle using the steps above and place a new order for the flavour you'd like.

Refunds

Once we've received and checked your return, we'll email you to let you know if your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

If it's been more than 15 business days since your refund was approved and you haven't seen it, email us at info@symplysyrups.com.

Cancelling an order

If you need to cancel, email us as soon as possible. If your order hasn't shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it follows the return steps above.